At Gifts Heaven, your satisfaction is our priority. If you are not fully happy with your purchase, we are here to help.
Eligibility: Products can be returned only if they are damaged, defective, or incorrect at the time of delivery.
Non-Returnable Items:
Personalized/customized products.
Perishable items (cakes, flowers, food, etc.).
Gift cards or digital products.
Timeframe: Customers must request a return within 48 hours of receiving the product.
Condition: The item must be unused, in its original packaging, and accompanied by proof of purchase (invoice/order ID).
Approval: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to the original payment method within 7–10 business days.
Partial Refunds: May be granted in cases where the product is not in original condition, has missing parts, or is returned late.
Non-Refundable Costs: Shipping charges and COD fees (if any) are non-refundable.
If the product is damaged or defective, you may request a replacement instead of a refund.
Replacements are subject to stock availability.
If the return is due to our error (wrong/damaged item), Gifts Heaven will bear the shipping cost.
If the return is due to customer preference, the buyer will be responsible for return shipping charges.
For return or refund requests, please reach us at:
📍 Address: Gala No. 5, Shreeji IND EST, Dewan And Shah Udyog Nagar, Chinchpada, Golani Naka, Vasai East, Vasai-Virar, Gokhware, Maharashtra 401201
📞 Phone: +91 9322223968
🌐 Website: gifthvn.com